Delivery & Return Terms

General Information

cezlan.com in the exchange of the products you have received from, you can do this by sending them to us by cargo within 15 days from the date of receipt within the scope of your right of withdrawal within the scope of the distance sales contract and the relevant legislation (excluding hygienic products). The products to be replaced must be delivered in their packaging, complete, unused and unwashed and have not lost their saleable property, have not been damaged as a result of a use error, and have not been damaged in their package together with all accessories as they reached you.

For the exchange of the product, it is absolutely necessary to send the product together with the invoice. Returns and exchanges without invoices will not be accepted. cezlan.com the products you have purchased from are not replaced at other retail points where the products are sold and cannot be returned. The exchange transactions are carried out by our online sales unit.

The incoming product is primarily cezlan.com it is examined by. Any opening, deterioration, breakage in the product and its packaging

Demand for Change

Specifying which product you want to change and which product you want to change in your submitted request will speed up the process. Incoming requests cezlan.com it is processed by the sequence. Our team, which processes your requests, provides services between 09:00 Dec – 18:00 on weekdays. The return of requests is made within 2 working days, this period may be extended during busy periods. Your requests that you have sent on the weekend (Public holidays) are processed on the first business day in order.

The Exchange Process

The product you want to change atelierpelinyildirim.com to the center that is on the invoice cezlan.com you need to send it by cargo. It is of great importance that you send one of the two copy invoices sent to you along with the product you want to change in the shipment you will make, in a letter stating the reason and the reason. The shipping cost belongs to the customer in exchange transactions.

Warehouse Address for Return And Exchange: Adnan Kahveci Mah. Çamlıtepe Cad. Yüksel sokak Altuntaş 3 site A block Shop 2 Beylikdüzü - Istanbul

Invalid Exchange Requests

The exchange process cannot be performed for requests and shipments that do not meet the requirements for the exchange procedure. Used products, products with damaged packaging, damaged products and damaged products are not suitable for replacement.

For change cezlan.com if the product sent to is found to be inappropriate, a notification will be sent to the sender by e-mail. Information about why the product is not suitable for change will be shared in this notification. The product that is not suitable for exchange will be sent back to the sender's address. The cost of this shipment atelierpelinyildirim.com it will be met by.

Defective Product Exchange / Refund
If the Product Is Damaged During the Delivery Phase:

Please open and check the packages that you think were damaged during shipment in front of the cargo authority where you received delivery. If you think that there is any damage to the product, do not take delivery of the product by submitting a report to the cargo authority.

After the delivery of the product, it is accepted that the cargo company has fully fulfilled its duty. After the package is opened, that is, after the cargo is accepted, the product damage information is given and if a refund/exchange is requested, the transaction cannot be made because there is no cargo damage report.

If you see that the package has been damaged, if you inform us by keeping a report to the cargo company, work will be started on your order and the delivery will be repeated as soon as possible.